It’s American Airlines and you can American Eagle’s rules to make contact with you ahead, and in case sensible, within phone number(s) given regarding the booking list. If you booked the bookings which have a travel agency, Bookings agencies just be sure to get in touch with the fresh new agencies when zero customers cell phone get in touch with can be obtained. In addition, we offer mobile phone, current email address and you may text message reputation for these users who register for trip position alerts via aa.

Sometimes it is very important to flights to divert, otherwise homes in the a place besides brand new flight’s suggested destination. Scientific issues and you can severe weather try examples of products when a flight you will definitely end in several other area. If we believe you will find a reasonable possibility one an airline could be diverted, you to definitely suggestions will be given for your requirements ahead of departure, when readily available. Like, the brand new Orange State/John Wayne Airport within the Santa Ana, California, keeps a beneficial curfew getting incoming flights from eleven p.m. on account of noise restrictions. Whenever we are aware that headwinds will be such as for example good enroute and will affect the flight’s coming big date, perhaps putting some trip appear too late to homes from the Lime County, an announcement could be generated it is likely that the latest airline usually home during the La Airport terminal instead. Even in the event good diversion decision happen after the aircraft has actually departed, the new in the-trip crew will tell your.

In the event the flight was canceled or a postponed will cause your to overlook the union, we are going to rebook your on the our very own 2nd journey which have readily available seats. If for example the impede or cancellation is actually as a result of occurrences within control or you was redirected to a different area, therefore usually do not board on the finally attraction ahead of p.m. local date, we are going to program an instantly remain at your hooking up airport, if the readily available.

When your slow down or termination is due to situations past our control (particularly weather) you’re guilty of your right-away accommodations, dishes and you may incidental expenditures. American Airlines agencies might be able to assist you in finding a beneficial resorts.

If you decide to not ever travel due to a trip cancellation otherwise a primary decelerate, you could potentially demand a refund for the kept admission worthy of and related elective charges.

Essential customer demands throughout outrageous waits

The concern ‘s the coverage and you may really-being in our customers, therefore is actually focused on that have our routes are available and deplane to your schedule. On the really uncommon instances, there is extraordinary incidents one lead to very lengthy up to speed waits. Speaking of activities in which an airplane is delay on surface (except that on a working runway or taxiway) but doesn’t have use of a critical gate for more than simply two hours. I have establish detailed backup arrangements at every domestic airport in order to address these scenarios. In such occurrences, we are going to create all realistic efforts to ensure the extremely important demands, such as for example snack food, drinking water, toilet place, and earliest medical help, was found. Every American Airlines and Western Eagle You.S. airport cluster provides an operational contingency package set up to address these types of demands, which has control towards regional airport authorities and other airlines providing new airport when appropriate. Per bundle designates a local handle person to coordinate items out of your neighborhood people and you can talk to all of our central businesses group during the headquarters.

Helpful tips

As much as possible give us a cell phone number once you build a reservation or register and create Airline Updates Notice with the aa.

I expect, as you would, one to American Airlines and you will Western Eagle often jobs aircraft on time. Once in a while, the current weather or other challenges can make it difficult, otherwise impossible to remain on schedule. When a defer or cancellation does occur, the mission is to obtain one to the destination properly, and also as rapidly that you could.